TroopCarePack.com is dedicated to 100% customer satisfaction. We work very hard to make certain that every military care package ordered is shipped within 24 hours. All emails and feedback is very much appreciated as well as suggestions on what we may do to improve our services. Product suggestions direct from our troops are very much appreciated. Please feel free to leave us any email or simply call our toll free customer service number if you have any questions at all. Being a small, family owned business allows us to focus more on our customers and give us the flexibility to come through on some special requests. Let us know what we can do to help.